As part of our regular calls to confirm well being/ any needs, our executive Sanjay was visiting Mr Bhatiker at Dahiser. He was informed by Mr Bhatiker that they were very concerned for his sister, who is 85 years old and had been displaying old age symptoms like erratic behaviour/ weakness/ depression.

They were not sure how they should tackle this, and had no idea who to speak to for help with such things. Sanjay suggested that they should look at patient care assistance at home, someone with some training in handling such things could come and stay with her all day daily, helping in alleviating the load on other family members.

Mr Bhatiker was quite interested in knowing how this works, and Eldess was able to help him in meeting a few such caregivers through agencies. He interviewed some of them, and based on more comfort took a decision to hire one of the ladies interviewed to provide such care to his sister.

Eldess facilitated the whole process, from getting them to think of this as a problem with a common solution, (rather than something that you just manage somehow) to finding them such a person.

Sanjay is the support executive of the Eldess as Friendly Relative service, which provides services to solve problems of senior citizens members, on a subscription basis. This service works in a way very similar to how a friendly relative would solve the problem, if he had enough time. The difference of course, is that Eldess focuses on this field, and has some experience through handling various problems of its customers.